If you do not agree to the following terms and conditions, please do not attempt to seek services.

Click on image for coaching agreement, health and safety advisory notice, privacy policy and consent

Click on image for coaching agreement, health and safety advisory notice, privacy policy and consent

The client shall take full responsibility for his/her health and will remain registered with a medical practitioner at all times.

The client shall take full responsibility for his/her choice to seek out the practitioner, attend and/or follow any of the advisory services provided. That the client is entirely at liberty to follow in part, wholly or not at all at any time the sessions, training or advise sought by the client from the practitioner, imparting no blame or responsibility to the practitioner before, during or after the consultation.

Whilst all due care is taken to ensure the safety of the client and personal possessions, the client shall remain entirely responsible for his/her choice of attendance and behaviour on the premises. The client will declare all medical information pertaining to his/herself including any known allergies or allergic reactions previously experienced.

What to expect:  An initial consultation may last about an hour to a quarter, during this session I will ask you to read and sign my terms of business, gather some background information, and ask some questions in order to understand what it is that you would like to change, and how things will be different for you having achieved the change. We then move on to the practical aspects. Everything is tailored to your individual needs and most people see significant results within 2-4 sessions.

Cost: NLP, Hypnotherapy and Life Coaching sessions are charged at £95.00 payable either in advance via BACS or debit/credit card, cash or cheque on the day. Please see the Lightning Process page for details of cost.

Cancellations of Appointments: 24 working hours notice or less will charged at 50% of the full appointment rate. Appointment rates are displayed the website and are liable to change at any time.

Consultation by Phone In-Between Appointments: per consultation charged to the nearest half-hourly rate, please see website service page for current rate- this excludes new enquiries.

Insurance: Balens underwritten by DAS Legals Expenses Insurance Company Limited TS5/3536365

Confidentiality: Sessions are completely private and confidential, the only exception is should a situation arise where harm to others or the client is an identified risk. Consent to share such information will be sought if considered appropriate to do so. Safeguarding vulnerable children and adults is paramount.

Privacy:  We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulations 2018). We do not sell your details to advertising companies. We will not e-mail you in the future unless you have given us your consent. We will never collect sensitive information about you without your explicit consent. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

Contract: With the introduction of GDPR we are required for you to be able to fully understand the terms and conditions, confidentiality, privacy and contractual nature of the sessions. Click here for a copy of the coaching agreement, health and safety advisory notice, privacy policy and consent.

Data Protection: Information Commissioners Office ZA210762